IT Support Jobs

Permanent/Full Time

3 - 5 Years

First Degree

IT Jobs

Not Specified

Minimum bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. Work Experience: Minimum of 2 years of experience in a software support or technical support role. Experience with troubleshooting software issues and providing user support. Knowledge, Skills, and Abilities: Strong technical knowledge of software applications, including installation, configuration, and maintenance. Excellent problem-solving and diagnostic skills. Ability to work independently and manage multiple tasks simultaneously. Strong communication and interpersonal skills. Attention to detail and strong organizational skills. Familiarity with software development processes and lifecycle. Basic understanding of network and hardware systems. Proficiency in relevant software tools and applications. Software development experience will be a plus.

2024-12-13

Position Description/Job Purpose

The Software Support Staff is responsible for providing technical assistance and support related to software applications used in the biometric passport process. This role ensures that software issues are resolved promptly, user queries are addressed effectively, and software systems are updated and maintained to enhance operational efficiency.

Position Responsibilities and Duties

Technical Support: Provide first-line technical support for all software applications used in the passport application process.

Issue Resolution: Diagnose, troubleshoot, and resolve software issues in a timely manner, minimizing downtime and disruption.

User Assistance: Assist end-users with software-related queries and provide guidance on the effective use of software applications.

System Maintenance: Perform routine software maintenance, including updates, patches, and configuration changes.

Documentation: Maintain detailed records of software configurations, support requests, resolutions, and any changes made to software systems.

Collaboration: Work closely with the software development team to identify and address software bugs and suggest improvements.

Training: Conduct training sessions for staff to ensure they are proficient in using the software applications. Update training manuals with new information.

Testing: Assist in testing new software applications and updates to ensure they meet operational requirements before deployment.

Compliance: Ensure all software support activities comply with BTS policies, procedures, and relevant regulatory requirements.

Monitoring: Continuously monitor software performance and proactively address potential issues before they escalate.

Reporting Relationships

Reports To: CEOs/Management Team

Collaborates with: Software Development Team, IT Team, End-Users

 

Location & Commitments

Location: Accra, Ghana, with travel to various BTS locations as required.

Commitment: Full-time, with potential for occasional extended hours during peak times or to address urgent issues.

Working Conditions

Office environment with frequent interaction with various software applications and users.

May require extended periods of computer use.

Continuous need to provide remote support outside, which could be outside regular business hours.

East Legon

Greater Accra

Plot 61A Boundary Road