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Sales Counter Executive
Sales Representative Jobs Information
JOB OVERVIEW
A leading company in the health, wellness, and direct sales industry is seeking a proactive and customer-oriented Sales Counter Executive to manage walk-in sales and front-desk operations. The company operates within a structured international network and is committed to delivering excellent customer service and seamless retail experiences. The Sales Counter Executive will be responsible for managing retail sales, processing customer orders, and delivering high-quality service to walk-in customers and distributors. The role requires a friendly, efficient, and sales-driven individual who can ensure a smooth and professional customer experience at the point of sale.
RESPONSIBILITIES
Retail Sales & Customer Service
- Attend to walk-in customers and distributors in a professional and courteous manner
- Promote products and upsell where appropriate to drive sales
- Ensure a high standard of customer service at all times
Order Processing & Transactions
- Accurately process customer orders and payments
- Issue receipts and maintain proper transaction records
- Handle cash and POS transactions in line with company policies
Product Knowledge & Support
- Maintain a good understanding of product offerings to effectively assist customers
- Provide guidance on product selection based on customer needs
Front Desk Operations
- Ensure the sales counter area is clean, organized, and presentable at all times
- Manage customer flow efficiently to minimize wait times
- Address basic inquiries and direct customers where necessary
Coordination with Internal Teams
- Work closely with warehouse and customer service teams to ensure order accuracy and availability
- Escalate any issues or discrepancies promptly
REQUIREMENTS:
- Minimum of a Diploma or Bachelor’s degree in Business Administration or a related field
- 1–3 years’ experience in retail sales, customer service, or a similar role
- Experience in FMCG, retail, or direct sales environments is an advantage
- Basic knowledge of POS systems and cash handling
- Strong communication and interpersonal skills
- Customer-focused with a friendly and professional demeanor
- Strong sales and persuasion skills
- Attention to detail and accuracy in transactions
- Ability to work in a fast-paced environment
- Good organizational and time management skills
