Sales Manager Jobs

Temporary/Contract/Project

1 - 3 Years

First Degree

Retail Jobs

Not Specified

• Excellent communication and presentation skills. • Planning and good organizational skills. • Good analytical and reporting skills. • Excellent numerical acumen. • Ability to work effectively in a team.

2024-11-18

JOB PURPOSE:

A Reputable Multinational Company

The successful candidate shall lead a team of Fixed Relationship Managers by overseeing their day–to–day operations, providing analytical support, and motivating the team toward the achievement of its set KPIs. He/she shall manage and will be responsible for developing positive relationships with fixed broadband customers. The role reports to the Base Management & Commercial Performance Manager.

ROLE SPECIFIC REQUIREMENT:

• Oversees the day-to-day activity of the team.


• Evaluates the team’s performance against set targets.


• Drives customer activity, loyalty & and churn reduction.


• Responsible for new and existing product adoption within the target base.


• Responsible for upselling, cross-selling, and upgrading customers with the aim of driving overall productivity.


• Champions the delivery of superior customer experience by interacting professionally and within the boundaries of the Organisation’s Customer experience tenets.


• Owns the end-to-end delivery of customer experience journey for customers regarding plan change, payments, digital service enrolment, fault management, and general health checks.


• Responsible for generating insights from customer engagement to inform product developments, CVM, and Base offers.


• Responsible for churning reports on relationship management activities on a periodic basis.

PERSON SPECIFIC REQUIREMENT:

• Excellent communication and presentation skills.


• Planning and good organizational skills.


• Good analytical and reporting skills.


• Excellent numerical acumen.


• Ability to work effectively in a team.

Accra Central

Greater Accra

No. 99 Boundary Road, East Legon