Other IT Jobs

Permanent/Full Time

3 - 5 Years

First Degree

IT Jobs

Not Specified

Bachelor’s degree in Business Administration, Public Administration, Operations Management, Information Technology or a related field. Work Experience: Minimum of 3-5 years of experience in a supervisory role, preferably within a high-security or well-structured environment. Proven experience in managing teams and coordinating operations. Knowledge, Skills, and Abilities: Strong understanding of operational processes and customer service principles. Excellent organizational and problem-solving skills. Strong leadership and team management capabilities. Excellent communication and interpersonal skills. Proficiency in relevant software applications (e.g., ticketing systems, reporting tools). Ability to handle complex and challenging situations effectively. Strong attention to detail and ability to multitask. Conflict resolution abilities. General IT knowledge is a plus.

2024-12-13

Position Description/Job Purpose

The PAC Supervisor is responsible for overseeing the daily operations of the Passport Application Centers, ensuring that all processes run smoothly, and providing high-quality customer service. The role includes managing staff, handling operational issues, and ensuring that the centers meet BTS's standards and objectives.

Position Responsibilities and Duties

Operational Oversight: Supervise daily operations at the PACs to ensure efficient and effective service delivery.

Staff Management: Working closely with PAC staff, including scheduling, performance management, and providing ongoing training and support.

Customer Service: Ensure a high level of customer service is maintained at all times, addressing any customer complaints or issues promptly and effectively.

Problem Resolution: Assist in resolving operational problems and escalate issues to the PAC Manager when necessary.

Resource Management: Ensure that the PACs are adequately stocked with necessary materials and that equipment is maintained in good working order.

Reporting: Prepare and submit regular reports on PAC operations, including performance metrics and any issues encountered.

Training Coordination: Assist in training new staff and conducting refresher training for existing staff, ensuring they are up-to-date with current processes and procedures.

Compliance: Ensure all operations comply with BTS policies, procedures, and relevant regulatory requirements.

Ticketing System: Monitor and utilize the ticketing system to track and address the needs of various PACs, ensuring timely resolution of requests.

Collaboration: Work closely with the Head of PAC Operations and other departments to ensure alignment and support for PAC activities.

Reporting Relationships

Reports to: Head of PAC Operations

Collaborates with: The Ministry officials at the PAC

Location & Commitments

Location: The regions in Ghana

Commitment: Full-time, with flexibility to travel to different PAC locations as required.

Working Conditions

Office environment with frequent travel to various PAC locations.

May require extended hours during peak times or to resolve urgent issues

East Legon

Greater Accra

Plot 61A Boundary Road