info@businessghana.com
Head Of Technology
Other It Jobs Information
Accountabilities and Key Responsibilities
Problem Solving
· Liaise with problem resolution groups (Level 2 and 3) to reduce incident impact and prevent recurrence.
· Oversee formal closure of problem records after completion of root cause analysis (RCA).
· Facilitate, document, and follow up on all activities related to problem investigation and review.
· Analyze historical data to identify and eliminate potential incidents before they occur.
· Develop workarounds and solutions to mitigate incidents.
· Ensure resolution of critical events reported to the Service Desk.
Driving Business Strategy
· Align IT strategies with corporate objectives to maximize value, drive innovation, and mitigate risks.
· Develop technology roadmaps that support business growth and digital transformation.
· Oversee enterprise architecture to optimize IT investments and solutions.
· Identify fintech opportunities to enhance digital banking and financial service delivery.
Leveraging Technology Across Business Units
· Implement workflow automation and digital enhancements to improve turnaround times.
· Utilize innovative technologies and effective planning to generate revenue and reduce costs.
· Oversee the integration of fintech solutions with core banking and digital payment systems.
Identifying, Exploring, and Integrating Technologies
· Ensure IT systems are optimized and enhance or leverage existing infrastructure for efficiency.
· Maintain policies and governance frameworks that support system enhancements and regulatory compliance.
· Partner with fintech providers and technology firms to implement cutting-edge financial solutions.
IT Operations and Disaster Recovery
· Oversee the management and continuous improvement of IT operations, ensuring high availability and performance of systems.
· Implement best practices for IT service management, incident response, and system monitoring.
· Develop and maintain a comprehensive disaster recovery plan and business continuity strategy.
· Ensure the resilience of critical IT infrastructure, applications, and data centers against potential risks and disasters.
· Conduct regular disaster recovery testing and update contingency plans based on lessons learned.
Business Impact
· Make key decisions affecting the department and ensure alignment with business objectives.
· Establish technology strategies that support long-term business sustainability and growth.
Internal & External Relationships
· Internal: Collaborate with all business units to align technology with business needs.
· External: Manage relationships with IT service providers, fintech firms, and regulatory bodies.
