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Permanent/Full Time

5 - 10 Years

First Degree

IT Jobs

Not Specified

Bachelor’s degree in Operations Management, Business Administration, Logistics, Supply Chain Management or a related field. Work Experience: Minimum of 5 years of experience in operations management, supply chain management, preferably in a high-security document production environment. Experience in training management and process improvement will be a plus. Knowledge, Skills, and Abilities: Proven experience in managing supply chain and distribution operations. Strong understanding of operational processes and optimization techniques. Proven experience in managing training programs and equipment. Excellent organizational and problem-solving skills. Ability to work under pressure and meet tight deadlines. Strong leadership and team management capabilities. Excellent communication and interpersonal skills. Proficiency in relevant software applications (e.g., operations management systems).

2024-12-13

Position Description/Job Purpose

The Head of COD is responsible for overseeing the operations related to the vetting, passport distribution, and call center processes of the biometric passport project. This includes addressing any operational challenges faced by vetting officers, optimizing superior intervention processes, ensuring there is no backlog, and managing training schedules and equipment. The Head of COD serves as the Single Point Of Contact (SPOC) for COD-related issues, ensuring that necessary reports are available to stakeholders and that all operations run smoothly.

Position Responsibilities and Duties

Distribution Management: Develop and implement a robust distribution schedule to ensure that all PACs receive their allocated passports on time.

Operational Support: Ensure vetting officers do not encounter challenges and address any sub-optimal processes in collaboration with the responsible manager.

Process Improvement: Continuously suggest and implement improvements to superior intervention processes to optimize operations.

Training Management: Develop and implement training schedules for new officials and refresher training for existing officials. Track system and process changes to update training materials and ensure training equipment is in optimal condition.

Stakeholder Management: Serve as the SPOC for COD-related issues from private parties and ensure needed reports are available to stakeholders.

Quality Assurance: Maintain high standards of quality control and ensure all processes comply with relevant regulations and standards.

Reporting: Prepare and present regular reports on COD activities, highlighting any issues and proposing solutions.

Team Leadership: Leads and manages a team of call center and distribution staff, providing guidance and support to achieve organizational goals. Works closely with vetting officers and the passport directors.

Compliance: Ensure all COD activities comply with relevant regulations and standards.

Reporting Relationships

Reports To: CEOs/Management Team

Supervises: Call Center Staff, Training Coordinators, Distribution Officers

Works closely with: Vetting Officers, Passport Directors

Location & Commitments

Location: Accra, Ghana

Commitment: Full-time at the Head Office

Working Conditions

Office environment with occasional travel to training centers.

May require extended hours to meet project deadlines and training schedules.

East Legon

Greater Accra

Plot 61A Boundary Road