Other Hospitality Jobs

Permanent/Full Time

3 - 5 Years

First Degree

Hospitality Jobs

Not Specified

Key Requirements • • Bachelor’s degree in business administration, Finance, Accounting, Statistics, Data Analytics, Operations Management, or related discipline. • Minimum 3–5 years’ experience in MIS, Finance Analytics, QSR, Hospitality, Retail, or FMCG operations reporting environments. • Experience managing multi-location reporting preferred.

2026-02-27

Brand Overview:

Asaase Kitchen is a Ghanian grow food brand, deeply rooted in celebrating local flavors sustainability and quality. Our mission is to bring vibrant flavors of Ghanian cuisine to fast paced world of modern dining while staying true to the traditions and ingredients that make it unique.

Role Overview

The Operations MIS & Analytics Executive is responsible for managing structured operational reporting and Excel-based analytics across Asaase Kitchen outlets. The role supports Operations leadership through accurate data consolidation, performance tracking, customer feedback monitoring, workforce analytics, and ordering controls, enabling faster decision-making and reducing manual reporting workload.

Key Responsibilities

1. Operations MIS & Performance Reporting

Prepare and circulate Daily Operations MIS dashboards covering

• Prepare and circulate Daily Operations MIS covering FB %, NPS, KPT, Order Rejections, and Bolt Pending Disputes.
• Maintain Daily Variance trackers highlight operational and financial risks.
• Validate Cash vs Credit Tally based on Daily Operations Reports.

• Highlight store-wise risks, recurring issues, and operational performance gaps.

2. Financial & Operational Controls Monitoring

• Conduct Daily and Weekly Utility Consumption analysis and share feedback for corrective action.
• Monitor ordering discipline against weekly consumption patterns.
• Support inventory and food cost control through variance and consumption analysis.
• Share structured feedback with stores and track corrective actions.

3. Customer Experience & Feedback Management MIS

• Consolidate Daily QR and Bolt customer feedback files.
• Track negative feedback for immediate escalation.
• Maintain Weekly and Monthly customer feedback closure records prior to monthly reporting release.

4. Sales, Production & Workforce Planning

• Prepare Hourly Sales Projections to support production preparation planning.
• Develop Ingredient Pull Charts based on actual sales by shift.
• Consolidate Weekly restaurant rosters and validate manpower deployment against business demand.

5. Excel Systems & Capability Building

• Develop standardized Excel MIS templates and dashboards.
• Train Restaurant Managers and Operations teams on reporting formats and Excel usage aligned with

structured reporting discipline.

Success Metrics

• Timely and accurate Daily MIS circulation.
• Reduction in manual compiling workload at leadership level.
• Customer feedback closure before monthly reporting timelines.
• Improved operational response through early variance identification.
• Accuracy in projections, reporting, and ordering validations.

Technical Skills

• Advanced Microsoft Excel including:

• Pivot Tables


• Power Query


• XLOOKUP / INDEX MATCH / SUMIFS


• Dashboard creation and data validation

Preferred:

• Power BI or similar visualization tools.

Core Competencies

• Strong analytical ability and attention to detail.
• Structured follow-up and escalation discipline.
• Ability to manage daily reporting timelines.
• Confidential handling of operational and financial data.
• Strong coordination with Operations and Store Teams.

 

North Industrial Area

Greater Accra

15 Dadeban Road