Other Hospitality Jobs

Permanent/Full Time

3 - 5 Years

Higher National Diploma

Hospitality Jobs

Not Specified

Qualifications: • Education & Experience: o Degree/HND in hospitality or business management preferred. o 3+ years of experience in a restaurant management or supervisory role. o Strong knowledge of restaurant operations, including food and beverage management, budgeting, and staffing. o Proven experience in leading and motivating a team in a fast-paced, customer-focused environment. • Skills & Competencies: o Excellent leadership and communication skills. o Strong organizational and time-management abilities. o Exceptional problem-solving and decision-making skills. o Ability to work well under pressure and multitask effectively. o Proficient in point-of-sale (POS) systems, scheduling software, and Microsoft Office. o Knowledge of food safety, sanitation standards, and regulatory requirements.

2024-11-13

The Restaurant Manager will oversee the daily operations of the restaurant, ensuring a high standard of service, quality, and customer satisfaction. The ideal candidate will be a dynamic and experienced leader, skilled in managing both front-of-house and back-of-house operations. This role requires an individual with excellent communication, organizational, and problem-solving skills who thrives in a fast-paced environment.

The Restaurant Manager will play a key role in maintaining an exceptional guest experience while driving business growth, managing staff, and ensuring adherence to health, safety, and legal regulations.

Key Responsibilities:

• Operations Management:
  
  
  • Oversee the daily operations of the restaurant, ensuring smooth service, quality control, and efficiency.
  
  
  • Maintain an optimal level of inventory and manage food and beverage supplies.
  
  
  • Ensure adherence to food safety and cleanliness standards, as well as health and safety regulations.
  
  
  • Collaborate with kitchen staff to ensure menu quality and timely food delivery.
  
  
  • Ensure the restaurant meets or exceeds customer service expectations, addressing guest feedback promptly.
  
  
  
  


• Team Leadership and Development:
  
  
  
  • Supervise, train, and develop staff, including servers, kitchen staff, and front-of-house personnel.
  
  
  • Foster a positive work environment that promotes teamwork, motivation, and staff retention.
  
  
  • Conduct performance evaluations and provide constructive feedback to team members.
  
  
  • Ensure proper scheduling and labour cost control to maintain efficient staffing levels.
  
  
  
  


• Financial and Budget Management:
  
  
  
  • Monitor and control the restaurant’s budget, including labour costs, food and beverage costs, and overall profit margins.
  
  
  • Track daily, weekly, and monthly financial performance and prepare reports for ownership/management.
  
  
  • Assist in developing and implementing strategies to increase revenue and minimize operational costs.
  
  
  
  

 

• Customer Experience:
  
  
  • Ensure an exceptional dining experience for guests, including handling complaints and resolving conflicts in a professional manner.
  
  
  • Maintain high levels of customer service standards and oversee the front-of-house operations, ensuring cleanliness, organization, and a welcoming atmosphere.
  
  
  • Continuously evaluate and improve the guest experience through feedback and quality improvements.
  
  
  
  


• Marketing and Promotion:
  
  
  
  • Collaborate on promotional activities, special events, and marketing strategies to drive traffic and increase sales.
  
  
  • Ensure the restaurant's brand image and reputation are maintained through consistent customer engagement and community outreach.
  
  
  
  


• Compliance and Safety:
  
  
  
  • Ensure all food safety and sanitation standards are followed in compliance with local health codes and regulations.
  
  
  • Oversee the implementation of all safety protocols to protect staff and guests.
  
  
  • Maintain up-to-date knowledge of industry trends and best practices.
  
  
  
  

Sakaman

Greater Accra

15 Dadeban Road