IT Support Jobs

Permanent/Full Time

1 - 3 Years

First Degree

Agriculture

Not Specified

• BS Degree in Computer Sciences, BS.IT or CCE or equivalent professional qualification. • MCSE (Microsoft certified system engineer) is a plus. • CCNA (Cisco Certified Network Associate) is a plus.

2024-09-26

Role Purpose 

• Liaison between the IT and the different departments.


• Responsible for providing IT services to end users of all departments relevant to software installations and hardware preparation, network connectivity, end user assistance and training when needed.

Key Accountabilities 

1. Support and tackle problems of end users calls relevant to network, internet connectivity, remote desktop system, Selldor, printers, and other peripherals and applications, etc…


2. Install, configure, maintain, and troubleshoot Desktops, Laptops, time attendance machines and printers connected to the company network.


3. Maintain an inventory of computers, laptops, printers, and all equipment connected to the IT infrastructure with reference to Asset List.


4. Maintain minimum inventory stationary level of toners, Papers, accessories and submit purchase request on time to avoid shortage.


5. Perform regular backups on OneDrive, SharePoint and local backups and restore according to best practices as established Ensuring data integrity.


6. Identifying need, giving technical recommendations and purchase of IT related assets, monthly supplies, and spares/replacements


7. Provide front end support on mobile application to sales & inspectors team (configuration, installation, setup, training)


8. Monitor and maintain the network to achieve optimum performance.


9. Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.


10. Maintain and develop excellent working relationships with key suppliers and partners, conducting dealings in a professional and appropriate manner.


11. Participates in planning & budgeting process for the Company IT infrastructure.


12. Perform firmware update/patches on IT Equipment and workstations.


13. Performs miscellaneous job-related duties as assigned from time to time by department or management.

Kotwi

Ashanti

Santasi Obuasi Road, Nkoransah Near Friends Eye Center