IT Support Jobs

Permanent/Full Time

5 - 10 Years

Masters Degree

IT Jobs

Not Specified

MBA in Sales, Marketing, Customer Service or its equivalent qualification with a minimum of ten years’ experience in a similar capacity. Other competencies: • Good leadership and organizational skills • Experience in strategic planning and execution • Professional written and verbal communication and interpersonal skills • Excellent customer service skills • Ability to function effectively in a fast-paced environment with limited supervision • Strong organizational, problem-solving, and analytical skills

2024-12-16

Marketing Management

1. Develop business growth strategies to help meet organizational goals and objectives.


2. Identify customer needs and competitor offerings, and lead AO Holdings to significantly increase its market share in line with its strategic goal.


3. Come up with branding ideas, designs, promotional materials, and channels, and create innovative marketing campaigns to drive AO Holdings products and services.


4. Manage promotional activities such as planning, budgeting, coordinating, implementing, evaluating, and ensuring effective response.


5. Set up key performance metrics for marketing and evaluate the performance of the company’s marketing campaigns and strategies against these metrics.

 

Sales Management

1. Provides leadership to the sales team, set individual sales targets, track sales performance, and take corrective actions as appropriate.


2. Prepare sales proposals, tender documents, presentations, and sales reports.


3. Prospects for customers; coordinate lead generation; engage potential clients to determine their needs; do product presentation and demonstration; submit quotation, invoice, and agreement; and close sales deals.


4. Develop the sales team through motivation, counseling, and product knowledge training and manage them to increase their performance.


5. Identify emerging markets to find new sales opportunities.


6. 
   

   Customer Service Management

   
   


7. Establish and maintain relationships with new and existing clients.


8. Support the customer service team in resolving issues or complaints and ensure prompt turnaround for all service requests with consistent quality.


9. Liaise with internal stakeholders and follow up with external customers on all account-related requests.


10. Identify and drive process improvements to ensure excellence in customer experience and timely delivery of services.


11. Communicate regularly with senior management team on commercial operations.

Airport

Greater Accra

Airport City, Accra