IT Support Lead
It Support Jobs Information
Job Category
IT Support Jobs
Job Type
Internships
Working Experience
1 - 3 Years
Education Level
Diploma
Industry
Agriculture
Salary Range
Not Specified
Qualifications
High School Diploma is required. Bachelor’s degree in computer related field in preferred.
Three (3) years of experience in an IT support or IT Network Administrator role is required.
IT Technical Certifications, such as CompTIA A+ Certification, Microsoft Certified Professional (MCP), or ITIL Foundation is preferred.
Great understanding of networking concepts including IP addressing, switching, routing, and basic firewall concepts is required.
Experience supporting Microsoft Windows OS, MS Office O365, Desktops, laptops, handheld scanners, printers and copiers is required.
Experience with general network troubleshooting TCP/IP, VPN, Switches, and Firewalls is required.
Must possess a strong understanding of wireless connectivity and experience dealing with external ISP and telephone vendors.
Experience using ITSM Solutions, Web-Based Active Directory Management, Security Encryption and DLP Solutions, PIM and PAM solutions, and different Telephony Solutions is a plus
Familiarity with MECM in a On-Premises/Hybrid/Cloud-based capacity is a plus.
Familiarity with managing IT for the agriculture/manufacturing industry is a plus.
Must be a self-starter and able to work efficiently without direct supervision.
Must work effectively in a team environment and with individuals at all levels of the organization.
Proven ability to always display a professional and respectful demeanor is required.
Application Deadline
2024-08-02
Description
Position Responsibilities
- Communicate with third-party vendors and managed services providers to address technical issues and escalate problems as necessary
- Document IT support policies/procedures/escalations that standardize routine service delivery and paths to fulfillment
- Assist internal stakeholders on-site or remotely with technical support of computers, applications and related technology.
- Work proactively to verify that systems are working properly and follows-up as necessary after service calls or service requests to ensure resolution.
- Work with team members and other members of the global teams such as, infrastructure, security, cloud, and applications, teams to prioritize workload.
- Install, maintain, and update the software on company computers, including Microsoft Windows components, Microsoft Office components (including Outlook) and other products/solutions purchased for specific purposes.
- Assist the Network Administrators and/or network engineers in administrating LAN, WAN, and WLAN networks and perform routine network maintenance.
- Aid the Network Administrators or network engineers in maintaining detailed records of equipment and software. Aid in the documentation process.
- Install, maintain, and replace hardware components on company computers, including cleaning interior and exterior areas and peripherals.
- Prepares and re-allocate used hardware as directed; move computer equipment from one site to another. Maintain inventory of IT Assets.
- Assist in ensuring compliance with established company standards and policy regarding the use of technical resources.
- Assist in the Active Directory administration including adding and removing users, groups, printers and managing user permissions.
- Perform other duties as assigned.
Location Information
Location
Kaase
Region
Ashanti
Street Address
Olam Street, Plot 7-9, Kaase Industrial Area