info@businessghana.com
Account Manager - Software Sales
It Support Jobs Information
Job Category
IT Support Jobs
Job Type
Permanent/Full Time
Working Experience
1 - 3 Years
Education Level
First Degree
Industry
IT Jobs
Salary Range
Not Specified
Qualifications
• First degree in any related discipline with at least 3 years experience in similar role.
Having knowledge in managed services and IT will be added advantage.
French speaking shall be a great advantage.
Application Deadline
2024-11-09
Description
- Function as the bridge between the company, designated Clients and partners.
- Actively monitor client’s open issues.
- Prioritize open issues for analysis based on client’s feedback.
- Prioritize issues in Maintenance and ensures fixes are delivered on the committed date.
- Follow-up with client for any additional information required for logical closure of issue.
- Liaise with Clients and Account/Project Managers to:
- Understand different milestones like UAT, Upgrade, go-Live etc., and keep Chennai Support Centre informed.
- Provide constant updates over conference calls or through e-mail.
- Communicate about re-schedule in the delivery of fixes, if any.
- Send Reports/Dash boards to client on a monthly basis
- Interact frequently with clients and enhance client Satisfaction
- Monitor SLA adherence levels and take correction actions where required.
Check for opportunities on Onsite support services, Training Services and special offerings and cross sell.
Location Information
Location
East Cantonments
Region
Greater Accra
Street Address
42 Giffard Rd East Cantonments Accra
