Mobile Financial Services Manager.
Finance Manager Jobs Information
* Spearhead the strategy to grow the company’s cash market share and revenue
* Lead the development and launch of innovative MFS products tailored to customer needs
* Work with M-Pesa Group and other partners to implement best practices in product development
* Ensure seamless integration of new fintech solutions to enhance service offerings for customers, merchants and agents
* Address regulatory and compliance challenges to accelerate product rollouts
* Drive a relentless focus on customer feedback loops and performance analytics to refine platform capabilities and execution approaches
* Support the resolution of regulatory blockers to drive regulatory approvals for product releases
* Champion customer- centricity in product design to ensure alignment with market needs
* Identify and negotiate strategic partnerships to enhance company’s cash ecosystem
* Work closely with internal teams to drive new revenue streams through fintech innovations
* Oversee technical integrations with third-party platforms to expand service accessibility
* Ensure the platform’s capabilities are optimized to support market expansion
* Work with technology teams to ensure platform capabilities are maximized for scalability
* Develop and execute marketing strategies to increase awareness and adoption of the company
* Leverage customer insights and market research to enhance user engagement
* Drive customer value management ( CVM) initiatives to improve retention and lifetime value
* Collaborate with the marketing team to ensure brand positioning aligns with business objectives
* Manage media engagement and communication efforts to strengthen company’s reputation
* Own the commercialization strategy for marketing, digital and CVM, ensuring alignment with business development efforts
* Develop targeted campaigns to drive adoption and engagement of MFS solutions across consumer and enterprise segments
* Oversee the marketing analytics strategy to track campaign effectiveness and inform decision- making
* Ensure high service availability and adherence to SLAs
* Work with technical teams to maintain system performance, upgrades and security
* Lead compliance efforts with AML, regulatory and security standards
* Collaborate with legal and risk teams to ensure operational alignment with industry regulations
* Work with back-office operations teams to ensure timely communication of planned service maintenance and outages
* Oversee technical patches and system upgrades to prevent service downtimes
* Build and lead a high-performing product and commercial team within MFS
* Foster a culture of innovation, collaboration and continuous learning
* Manage departmental budgets, optimize resources and track financial performance
* Support talent development and career growth for team members
* Set clear goals and objectives for direct reports and monitor progress
* Drive employee engagement by mentoring and coaching team members to enhance performance
* Address regulatory and compliance challenges to accelerate product rollouts
* Oversee technical patches and system upgrades to prevent service downtimes
* Manage departmental budgets, optimize resources and track financial performance
* Drive employee engagement by mentoring and coaching team members to enhance performance.