Customer Services Manager Jobs

Permanent/Full Time

5 - 10 Years

First Degree

Manufacturing Jobs

GH¢5,000.00 - GH¢10,000.00

• Education: Bachelor’s degree in Business Administration, Communications, or a related field. • Experience: 5+ years in customer service roles, with at least 2 years in a management position. • Leadership Skills: Strong ability to motivate and lead a diverse team. • Communication Skills: Excellent verbal and written communication skills. • Problem-Solving Abilities: Ability to resolve conflicts and handle difficult situations with tact and professionalism.

2024-10-31

Job Summary: The Customer Service Manager oversees the customer service department, ensuring a high standard of service delivery and customer satisfaction. They lead a team of customer service representatives, develop training programs, and implement best practices to enhance the customer experience.

Key Responsibilities:
• Recruit, train, and mentor customer service staff. Set performance goals and conduct regular evaluations.
• Set performance goals and conduct regular performance reviews.
• Foster a positive team environment and encourage professional development.
• Monitor customer interactions to ensure quality and adherence to company standards. Address escalated issues effectively.
• Resolve complex customer issues and escalations in a timely manner.
• Develop and implement strategies to improve customer satisfaction scores.
• Identify opportunities for process enhancements to streamline operations and improve customer satisfaction.
• Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Analyze customer feedback and service metrics to identify trends and areas for improvement.
• Create and implement customer service policies and procedures.
• Work closely with other departments (e.g., sales, marketing) to align customer service strategies with company objectives.

Tema

Greater Accra

P.O .Box 303