Customer Services Manager Jobs

Permanent/Full Time

5 - 10 Years

First Degree

Food and Beverage Jobs

GH¢1,000.00 - GH¢2,000.00

* Bachelor's degree in Business Administration, Communications, or a related field. * 7* years in customer service roles, with at least 4 years in a management position. * Strong ability to motivate and lead a diverse team. * Excellent verbal and written communication skills. * Ability to resolve conflicts and handle difficult situations with tact and professionalism. * Familiarity with CRM software and customer service tools.

2024-10-16

• Recruit, train, and mentor customer service staff. Set performance goals and conduct regular evaluations.


• Set performance goals and conduct regular performance reviews. 


• Foster a positive team environment and encourage professional development.


• Monitor customer interactions to ensure quality and adherence to company standards.


• Address escalated issues effectively.


• Resolve complex customer issues and escalations in a timely manner.


• Develop and implement strategies to improve customer satisfaction scores.


• Identify opportunities for process enhancements to streamline operations and improve customer satisfaction.


• Establish and maintain service level agreements (SLAs) and key performance indicators


• Analyze customer feedback and service metrics to identify trends and areas for improvement.

Labone

Greater Accra

Kojo Thompson Road