Customer Service Representatives Jobs

Permanent/Full Time

1 - 3 Years

Higher National Diploma

Banking

GH¢1,000.00 - GH¢2,000.00

Requirements: a. Higher National Diploma in communication, business management, psychology or a related field. b. Proven experience in customer service, preferably in the financial services sector. c. Strong communication skills, with the ability to interact effectively with clients from diverse backgrounds. d. Knowledge of microcredit principles, practices, and regulations is desirable. e. Excellent interpersonal skills, with a customer-focused approach and a passion for helping others. f. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. g. Proficiency in basic computer applications and banking software. h. High level of integrity, professionalism, and confidentiality in handling sensitive client information. FEMALES LIVING AT ASYLUM DOWN AND ACCRA NEW TOWN ENVIRONS ARE ENCOURAGED TO APPLY FOR IMMEDIATE EMPLOYMENT

2024-10-31

As a Customer Service Representative for our microcredit institution, you will play a pivotal role in ensuring high-quality service delivery to our clients. You will be the first point of contact for clients, providing assistance, guidance, and support in their interactions with our institution. Your primary responsibility will be to uphold our commitment to excellent customer service while promoting financial inclusion and empowerment within the community.

Responsibilities:

1. Client Relationship Management:
   
   
   
   • Build strong relationships with clients, understanding their financial needs and goals.
   
   
   • Provide personalized assistance and guidance to clients in accessing microfinance products and services.
   
   
   • Address client inquiries, concerns, and complaints promptly and professionally, ensuring resolution to their satisfaction.
   
   
   • Conduct regular follow-ups with clients to gather feedback and assess their satisfaction levels.
   
   
   
   

 

1. 2. Account Management:
   
   
   
   • Assist clients in opening and maintaining accounts, ensuring accuracy and compliance with regulatory requirements.
   
   
   • Process transactions such as deposits, loan repayments, and fund transfers accurately and efficiently.
   
   
   • Educate clients on financial literacy and responsible borrowing practices to enhance their financial capabilities.
   
   
   
   

 

1. 3. Product Knowledge and Promotion:
   
   
   
   • Develop a deep understanding of our microcredit products and services, including eligibility criteria, terms, and benefits.
   
   
   • Actively promote our products and services to existing and potential clients, identifying opportunities for cross-selling or upselling.
   
   
   • Participate in marketing and outreach activities to increase awareness and accessibility of microfinance services within the community.
   
   
   
   

 

1. 4. Compliance and Documentation:
   
   
   
   • Ensure compliance with regulatory guidelines and internal policies in all client interactions and transactions.
   
   
   • Maintain accurate and up-to-date client records, documentation, and reports, adhering to data protection and privacy standards.
   
   
   • Assist in conducting client assessments, verifications, and risk evaluations as part of the loan approval process.
   
   
   
   

 

1. 5.Team Collaboration:
   
   
   
   • Collaborate with colleagues across departments, including loan officers, credit analysts, and administrative staff, to deliver seamless customer service and support.
   
   
   • Share insights, best practices, and client feedback with the team to drive continuous improvement and innovation in service delivery.
   
   
   
   

Asylum Down Roundabout

Greater Accra

No. 31 Samora Machel Road, Asylum Down Roundabout