Customer Care Representatives (East Legon, Accra)
Customer Service Representatives Jobs Information
Our client is an online marketing and logistic company and he wants to employ 10 customer care representatives for their operations. Potential candidates must have a minimum Senior Hight School Certificate and will be responsible for the following:
- Consistently maintaining a positive, empathetic, and professional demeanor
- Promptly addressing customer inquiries and concerns
- Effective communication via multiple channels
- Efficiently resolving customer complaints and issues
- In-depth product knowledge to accurately answer questions
- Accurate processing of orders, forms, and requests
- Detailed record-keeping of customer interactions and feedback
- Collaborative teamwork and coordination with colleagues
- Providing constructive feedback to enhance customer service processes
- Leading and mentoring junior customer service representatives to ensure exceptional customer satisfaction and support.
Salary : GHS 1,200.00