Welcome guests warmly and ensure a professional first impression at all times

Handle guest check-in and check-out procedures efficiently

Manage reservations, room allocations, and guest profiles using IDS or other front office software

Respond to guest inquiries, requests, and complaints promptly and courteously

Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction

Maintain accurate guest records, billing information, and daily reports

Handle phone calls, emails, and walk-in inquiries professionally

Process payments, issue receipts, and manage cash or POS transactions accurately

Uphold company policies, procedures, and service standards

Ensure the front desk area is tidy, organized, and presentable at all times