Please follow these simple guidelines to keep your account and data secure:

• Don't Click Hastily: Avoid clicking on links sent via WhatsApp, SMS or email from unknown numbers or sources you don't recognize.
• Beware of Urgency: Be skeptical of messages that create a sense of panic, offer "too good to be true" prizes, or demand immediate action to "verify your account."
• Look for the Padlock: Before entering sensitive info on a website, ensure the URL starts with https:// and shows a secure padlock icon in the browser bar.
• Verify the sender independently—don't reply to the message or use provided contact info.
• Avoid links promising urgent action, money, or deals that seem too good to be true.
• Use official apps or websites directly instead.
• If you suspect a scam, report it to us or local authorities. Your security is our priority!

MTN Ghana will never ask for your password, PIN, or full credit card details via a text link or social media message.

If you encounter a suspicious link or believe your information has been compromised, please contact our support team immediately via 100 or report to the police on 0800311311.