Mobile Money Limited has appealed to customers who fall victim to mobile money fraud to be honest and open about how they were defrauded to help service agents provide effective assistance and prevent further losses.

Speaking on Channel One TV’s Breakfast Daily on Friday, May 2, the Chief Risk and Compliance Officer of Mobile Money Limited, Godwin Tamakloe, noted that many victims of fraud, regardless of their level of education or profession, often withhold key information when reporting their cases.

“Those people who get defrauded are not those people who are illiterate, not just our mothers or fathers. We have police, lawyers and others. When they come, they will always tell you that, ‘I didn’t do anything, they just took my money,” Tamakloe said.

He explained that when customers fail to disclose the full details of their interaction with fraudsters, it becomes difficult for service agents to take the right steps.

According to him, in many cases, customers only ask for their PINS to be reset without mentioning that their accounts may have been compromised and that he stated does not help with the retrieval process.

“So the service centre person, if you say you want to reset your PIN, and you said nothing happened, then the best way is to reset the PIN. But if you had told the person, the service agent would know that it is about app fraud, and we would probably block your account and walk you through what you can do to get access to your account. But they will normally tell you that they didn’t do anything,” he explained.

Tamakloe appealed to all customers to be truthful with service agents when reporting fraud cases.

“I am pleading that when you get defrauded, we do not hope that you do so, but when you get defrauded, and you come, be frank and straightforward with us because we wouldn’t know what has transpired between you and the fraudster.

“So open up to us and let us help you. When you open up and tell us, it goes a long way for us to quickly help in preventing that going forward,” he said.