Travel Sector Jobs

Permanent/Full Time

1 - 3 Years

First Degree

Hospitality Jobs

Not Specified

Education & Experience - Bachelor’s degree in Hotel Management, Hospitality & Tourism, Business Administration, or a related field. - Minimum of 5+ years of experience in the hospitality industry managing a team, with at least 2 years in a leadership or supervisory role. - Experience in Fleet management and tourism services is essential. Technical & Professional Skills - Strong knowledge of hotel operations and fleet management skills. - Proficiency in hospitality management software (PMS, POS, CRM systems, etc.). - Strong financial acumen, with experience in budgeting, revenue management, and cost control. - Ability to analyze operational reports and implement data-driven improvements. Leadership & Soft Skills - Excellent leadership and team management abilities. - Strong customer service and conflict resolution skills. - Exceptional communication, organizational, and multitasking skills. - Ability to work under pressure in a fast-paced environment. - Problem-solving mindset with a focus on operational excellence.

2025-02-21

The Operations Supervisor is responsible for overseeing the daily operations of the business, ensuring smooth service delivery, staff efficiency, and customer satisfaction. The ideal candidate will have a strong background in hospitality and tourism, with experience in fleet management, leadership, and operational excellence. This role requires a dynamic and results-driven professional who can optimize processes, maintain high service standards, and drive business growth.  

Key Responsibilities

1. Operational Management
- Oversee the day-to-day operations of the company car rental services, ensuring all departments function efficiently.  
- Ensure adherence to company policies, safety regulations, and hospitality industry standards.  
- Implement strategies to improve service quality, customer satisfaction, and operational efficiency.  

2. Staff Supervision & Leadership
- Train, mentor, and motivate staff to ensure productivity and excellent customer service.  
- Conduct performance evaluations and provide feedback for employee growth and development.  
- Foster a positive work environment that promotes teamwork, accountability, and high morale.  

3. Customer Service   
- Ensure a premium guest experience by addressing customer concerns and resolving issues promptly.  
- Monitor customer feedback and implement improvements to enhance guest satisfaction.  
 

4. Financial & Inventory Management
- Assist in budgeting, cost control, and financial reporting related to operational expenses.  
- Monitor revenue generation and suggest ways to improve profitability.  
- Manage inventory levels, procurement, and supply chain operations to reduce costs and waste.  

5. Quality Control & Compliance
- Ensure the company's fleet services meets all hospitality and tourism industry standards.  
- Enforce compliance with safety protocols.  
- Conduct routine inspections of all fleet or cars and audits to maintain high operational and service quality.  

6. Business Development & Strategic Planning
- Collaborate with senior management to develop and implement operational strategies.  
- Identify opportunities for service improvement and business growth.  
- Support marketing and promotional initiatives to enhance brand presence and customer engagement.  

 

Ridge

Greater Accra

2nd Labone Link, Labone, Accra-Ghana.