Travel Sector Jobs

Permanent/Full Time

1 - 3 Years

First Degree

Hospitality Jobs

Not Specified

Education & Experience - Bachelor’s degree in, Hospitality & Tourism, Business Administration, or a related field. - Minimum of 5+ years of experience in the hospitality industry managing a team, with at least 2 years in a leadership or supervisory role. - Experience in Fleet management and tourism services is essential. Technical & Professional Skills - Strong knowledge of hotel operations and fleet management skills. - Proficiency in hospitality management software (PMS, POS, CRM systems, etc.). - Strong financial acumen, with experience in budgeting, revenue management, and cost control. - Ability to analyze operational reports and implement data-driven improvements. Leadership & Soft Skills - Excellent leadership and team management abilities. - Strong customer service and conflict resolution skills. - Exceptional communication, organizational, and multitasking skills. - Ability to work under pressure in a fast-paced environment. - Problem-solving mindset with a focus on operational excellence.

2025-02-28

The Hotel Shuttle Supervisor is responsible for overseeing the daily operations of the hotel’s shuttle service, ensuring safe, efficient, and timely transportation for guests. This role involves managing shuttle drivers, maintaining schedules, ensuring vehicle safety compliance, and enhancing guest satisfaction through excellent service delivery. The ideal candidate should have strong leadership skills, customer service expertise, and experience in transportation logistics.

Key Responsibilities
Shuttle Service Operations

• Coordinate and manage the hotel’s shuttle schedules to ensure timely pickups and drop-offs.


• Monitor shuttle routes, traffic conditions, and hotel occupancy levels to optimize transportation efficiency.


• Ensure compliance with hotel policies, traffic laws, and safety regulations.


• Respond promptly to guest requests and special transportation needs.

Driver Supervision & Team Management

• Oversee the performance, schedules, and duties of all shuttle drivers.


• Conduct training sessions on customer service, safety protocols, and driving best practices.


• Ensure drivers maintain professionalism, proper attire, and adherence to hotel service standards.


• Handle staff scheduling, attendance tracking, and performance reviews.

Vehicle Maintenance & Safety Compliance

• Monitor vehicle maintenance, cleanliness, fuel levels, and mechanical inspections.


• Schedule routine servicing and emergency repairs to prevent breakdowns.


• Maintain compliance with vehicle safety regulations and ensure all necessary permits and insurance are up to date.


• Keep detailed records of vehicle inspections, fuel usage, and maintenance history.

Guest Relations & Customer Service

• Ensure high levels of guest satisfaction by providing reliable, friendly, and efficient shuttle services.


• Address and resolve guest complaints and transportation-related concerns.


• Gather and analyze guest feedback to improve service delivery.


• Coordinate with the front desk and concierge team for guest transportation requests.

Collaboration & Reporting

• Work closely with the hotel’s management team to align shuttle services with hotel operations.


• Provide reports on shuttle performance, driver efficiency, and guest feedback.


• Assist with budgeting for fuel, maintenance, and operational costs.

 

Ridge

Greater Accra

2nd Labone Link, Labone, Accra-Ghana.