Tourism Services Jobs

Permanent/Full Time

5 - 10 Years

First Degree

Hospitality Jobs

Not Specified

EDUCATION/EXPERIENCE • A minimum of Bachelor’s Degree in Tourism Management, Travel & Hospitality, Business Administration, or a related field. • A minimum 7 years of overall experience in the travel and tourism industry. • A minimum 5 years’ experience working with an IATA-accredited agency in ticket issuance. REQUIREMENTS • Experience in visa procurement, including handling Visa on Arrival processes. • Strong leadership and people management skills. • Excellent communication, customer service, and problem-solving abilities. • High level of accuracy, attention to detail, and professionalism • Knowledge of airline fare rules, ticketing policies, and travel regulations. • Ability to work under pressure and manage time effectively. • Strong organizational and multitasking skills. • Strong proficiency in Amadeus (mandatory).

2027-12-31

Our client, a reputable travel and tour company, is seeking a proactive, experienced, and results-oriented Ticketing Manager to join their team.

 

ROLE PROFILE

The ideal candidate will oversee all ticketing operations, ensure excellent customer service, and lead the ticketing team to deliver efficient and high-quality service.

 

DUTIES/RESPONSIBILITIES

• Develop and implement ticketing strategies that enhance sales, customer satisfaction, and overall revenue.


• Oversee and manage the ticketing department’s budget, ensuring cost efficiency and financial accuracy.


• Analyze ticket sales trends, customer data, and financial reports to inform decision-making and improve performance.


• Collaborate with marketing and management teams to determine competitive and profitable ticket pricing and promotional strategies.


• Configure and manage ticketing systems, ensuring all bookings, fares, and customer information are accurately programmed.


• Oversee ticket inventory across various routes, classes, and categories, ensuring proper allocation and availability.


• Ensure the smooth daily operation of the ticketing unit, including supervision of bookings, issuance, re-issuance, refunds, and cancellations.


• Troubleshoot system or booking challenges and resolve urgent ticketing issues promptly.


• Handle last-minute travel requests, amendments, and special seating or routing requirements.


• Train, and supervise ticketing officers and front-line team members.


• Prepare staff schedules to ensure adequate coverage and optimal workflow.


• Provide continuous training on GDS systems, ticketing rules, customer service, and airline policies.


• Address staff-related concerns professionally and ensure adherence to company policies and performance standards.


• Serve as the primary point of contact for clients, airlines, and internal departments regarding ticketing matters.


• Handle customer inquiries, complaints, and refund requests, ensuring prompt and professional resolution.


• Communicate ticketing updates, fare changes, and travel information clearly to staff and customers.


• Ensure consistent delivery of excellent customer service across the ticketing team.

Accra Central

Greater Accra

Accra