TCP Company Ltd

Telemarketing Jobs

Permanent/Full Time

1 - 3 Years

First Degree

Retail Jobs

GH¢1,000.00 - GH¢2,000.00

A bachelor’s degree or diploma in related field. Demonstrable knowledge of sales techniques and customer relationship management principles. Language proficiency in English, Twi, Ewe, Ga, etc, and at least one other regional language. Ability to adapt to changing sales strategies and market dynamics. Exceptional time management and organisational skills, with the ability to manage multiple tasks and priorities. 1+ year of experience in telemarketing, sales or customer service. Excellent verbal communication skills and a clear and confident phone manner, with the ability to articulate product features and benefits persuasively.

2024-11-30

• Making Outbound Calls: Initiating outbound calls to individuals or businesses based on provided contact lists.


• Delivering Sales Pitches: Presenting scripted sales pitches or promotional messages to potential customers or donors with the goal of generating interest and securing a sale or commitment.


• Product or Service Knowledge: Acquiring and maintaining a thorough understanding of the products, services, or causes being promoted to effectively communicate their features, benefits, and value propositions.


• Handling Objections: Addressing customer objections or concerns by providing additional information, addressing issues, or offering alternatives to maintain a positive engagement.


• Closing Sales or Securing Commitments: Actively working towards closing sales or securing commitments, whether it be making a purchase, signing up for a service, or making a donation.


• Maintaining Call Records: Keeping detailed and accurate records of calls, including customer responses, interactions, and any relevant information for follow-up or reporting purposes.


• Adhering to Script and Compliance: Following provided scripts while ensuring compliance with regulatory guidelines and ethical practices. Telemarketers need to be aware of and adhere to regulations such as "Do Not Call" lists.


• Providing Information: Furnishing customers with necessary information about products, services, or fundraising initiatives, addressing inquiries and ensuring potential clients have a clear understanding of the offerings.


• Meeting Targets and Quotas: Working towards achieving specified sales targets, quotas, or fundraising goals set by the employer or campaign.


• Customer Relationship Management: Building rapport with potential customers or donors, establishing a positive interaction, and potentially nurturing long-term relationships to encourage repeat business or contributions.


• Maintaining Professionalism: Conducting all interactions in a professional and courteous manner, regardless of the outcome of the call, and representing the company or organization in a positive light.

East Legon

Greater Accra

38 MENSAH WOOD