info@businessghana.com
Sales Account Manager
Sales Manager Jobs Information
Position Summary
A leading Information and Communication Technology (ICT) solutions provider specializing in cybersecurity, digital transformation, and network innovation is seeking a dynamic and results-driven Sales / Account Manager to join its growing African team.In this role, the Sales / Account Manager will be responsible for developing and managing customer relationships, identifying business opportunities, and driving revenue growth across key accounts. The ideal candidate will combine strategic business acumen with strong technical understanding to position the company’s cutting-edge digital and cybersecurity solutions effectively within the market.This position is ideal for a highly motivated professional who thrives in a fast-paced, technology-driven environment and is passionate about helping organizations adopt secure and innovative digital solutions.
KEY RESPONSIBILITIES
Sales & Business Development
Take full ownership of the company’s innovative ICT and cybersecurity services portfolio within assigned accounts.
Drive the end-to-end sales cycle — from lead generation and opportunity qualification to deal closure and post-sale engagement.
Achieve and exceed annual revenue targets by expanding the customer base and deepening existing relationships.
Develop and execute effective account strategies to maximize win rates and ensure long-term client satisfaction.
Generate and manage a pipeline of new business opportunities through networking, referrals, and digital lead generation.
Client Relationship Management
Build and maintain strong relationships with key decision-makers, including senior executives and technical stakeholders.
Understand client needs and translate them into tailored technology solutions that align with their business goals.
Ensure high levels of customer satisfaction through proactive communication and responsive service.
Proposal & Tender Management
Prepare detailed proposals, quotations, and scope-of-work documents for new and existing clients.
Lead and coordinate the bidding and tendering process, ensuring timely submission of competitive and compliant proposals.
Collaborate with the technical team to design and present compelling solutions that address customer challenges.
Market Engagement & Representation
Represent the company at industry events, exhibitions, and seminars to strengthen brand visibility and network with potential clients.
Stay informed on emerging market trends, competitive dynamics, and customer needs to inform sales strategies.
Provide regular sales forecasts, performance reports, and insights into market developments.
Collaboration & Internal Coordination
Work closely with cross-functional teams — including marketing, product, and technical departments — to align strategies and deliver comprehensive customer solutions.
Utilize CRM and sales automation tools to manage pipeline, track opportunities, and maintain accurate customer records.
Share market feedback and insights to support continuous improvement in products and services.
Requirements
Bachelor’s degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
Minimum of 5 years’ experience in B2B sales or account management, preferably within the ICT, telecommunications, or cybersecurity industry.
Proven track record of achieving and surpassing sales targets in a competitive technology solutions environment.
Strong ability to engage and influence decision-makers at senior and executive levels.
Demonstrated experience in developing sales strategies, managing tenders, and closing large enterprise deals.
Excellent communication, negotiation, and presentation skills.
Proficiency with CRM systems and digital sales tools.
Preferred Skills & Attributes
Knowledge of cybersecurity, cloud computing, or digital transformation solutions.
Strong understanding of the African ICT and cybersecurity landscape.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Highly motivated, results-oriented, and proactive with a growth mindset.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Team-oriented and collaborative, with a focus on delivering value to clients and stakeholders.
Key Performance Indicators (KPIs)
Revenue growth and target achievement.
New client acquisition and retention rate.
Proposal win rate and pipeline conversion ratio.
Customer satisfaction and account expansion metrics.
Market visibility and participation in strategic business initiatives.
