Core Transaction Duties:

• Manage Returns & Exchanges: Process returns, refunds, and exchanges according to store policy.

• Bag Purchases: Bag, box, or gift-wrap customer items. 

• Process Sales: Scan items, enter purchases, apply discounts, and manage sales using cash registers or Point-of-Sale (POS) systems.


• Handle Payments: Accept cash, credit/debit cards, and mobile payments, giving correct change and receipts.

Customer Service & Store Operations:

• Greet Customers: Welcome customers and provide a friendly, positive demeanor.


• Answer Questions: Assist with product information, store policies, and loyalty programs.


• Resolve Issues: Handle complaints, de-escalate tensions, and resolve customer concerns.


• Maintain Checkout Area: Keep the register, checkout lanes, and nearby retail areas clean, stocked, and organized. 

Financial & Security Tasks:

• Balance Register: Count money in the register at the beginning and end of shifts.


• Track Transactions: Record transactions and report discrepancies.


• Follow Procedures: Adhere to policies for age-restricted products (alcohol, tobacco) and coupons