Greet and welcome guests warmly upon arrival.

Manage check-in and check-out procedures efficiently.

Answer phone calls, emails, and handle guest inquiries promptly.

Provide accurate information about hotel services, facilities, and local attractions.

Process reservations and cancellations through the hotel’s booking system.

Handle payments, issue receipts, and maintain accurate billing records.

Address and resolve guest complaints or escalate issues to management when necessary.

Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.

Maintain a neat and professional reception area at all times.

Uphold excellent customer service standards to create a positive guest experience.