Other Customer Services Jobs

Permanent/Full Time

3 - 5 Years

First Degree

Hospitality Jobs

Not Specified

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field. • 2-5 years of experience in similar role • Proven experience in customer service, sales, or relationship management. • Strong interpersonal and communication skills. • Ability to build trust and long-term relationships with clients. • Excellent problem-solving and negotiation abilities. • Proficiency in CRM software and Microsoft Office Suite. • Goal-oriented with the ability to meet targets and deadlines.

2025-04-25

The Relationship Officer will be responsible for building and maintaining strong relationships with clients, ensuring customer satisfaction, and promoting company services or products. They act as a liaison between the organization and its clients, identifying customer needs, resolving issues, and providing personalized support to enhance customer loyalty.

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with new and existing clients.


• Serve as the main point of contact for client inquiries, concerns, and requests.


• Ensure timely follow-ups and proactive communication with clients.

Customer Support & Issue Resolution:

• Address client concerns and provide appropriate solutions in a timely manner.


• Collaborate with internal teams to resolve customer issues efficiently.


• Gather client feedback and recommend service improvements.

Account Management & Documentation:

• Maintain accurate records of client interactions, transactions, and agreements.


• Ensure compliance with company policies and industry regulations.


• Prepare reports on client activities, sales performance, and market trends.

Osu

Greater Accra

Oxford Street