Other Customer Services Jobs

Temporary/Contract/Project

1 - 3 Years

First Degree

IT Jobs

Not Specified

• First Degree/HND • Minimum of two years’ experience in a similar role. • Previous Call Centre experience will be preferred. • Proficiency in Microsoft Office Suite.

2024-12-02

A Reputable Multinational Company

JOB PURPOSE:

The successful applicant shall play a frontline role in the delivery of a World Class Customer experience to customers. He /She shall serve customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to the Customer Care Manager.

ROLE SPECIFIC REQUIREMENTS:

• Calls out customers and answers inquiries by clarifying desired information, researching, locating, and providing information.


• Resolves challenges by clarifying issues; researching and giving out information’s and alternative solutions; implementing solutions; escalating unresolved problems.


• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.


• Sells additional services by recognizing opportunities to up-sell accounts, explaining new features.

PERSON SPECIFIC REQUIREMENTS:

• Strong interpersonal and communication skills.


• High degree in accuracy and attention to detail.


• Excellent organizational, multi – tasking and time management skills.


• Strong customer service skills.


• Strong stakeholder management.


• Exposure to a multicultural working environment.

Airport

Greater Accra

No. 99 Boundary Road, East Legon