Greet, direct, and assist customers in a friendly and professional manner.

Enter and manage patient information accurately using Robert and Sons Software.

Answer telephone calls and respond promptly to customer enquiries.

Assist customers in selecting frames, lenses, accessories, and related products.

Follow up on customer orders to ensure timely delivery to branches and customers.

Quote lens costs in line with established rates, rules, and procedures.

Respond to customer questions regarding doctors’ prescriptions or refer them to the appropriate personnel.

Work collaboratively with team members at assigned branches to support customers and colleagues.

Handle additional branch-related operational responsibilities as required.

Maintain high customer service standards and professional work ethics.

Comply with the employee handbook and company policies.

Perform any other related duties assigned.