Key Responsibilities:

1. Strategic Planning and Development: Oversee the creation and execution of operations that align with business objectives, ensuring they meet current industry trends and advancements.


2. Revenue Growth and Profitability: Drive the financial success of the entire operations by setting and achieving revenue targets, optimizing resource allocation, and identifying new business opportunities in the industry.


3. Client Relationship Management: Cultivate and maintain strong relationships with key corporate clients to ensure high retention and satisfaction. Ensure high-quality customer service by resolving complaints, handling inquiries, and maintaining customer satisfaction.


4. Team Leadership and Development: Manage, mentor, develop and support staff, and operational personnel, ensuring they are equipped with the skills and knowledge to deliver high performance in achieving organizational success.


5. Quality Assurance and Continuous Improvement: Implement feedback loops, monitor efficiency and effectiveness in employees in delivery to ensure client success and industry relevance.


6. Oversee and manage daily branch operations, ensuring efficiency and compliance with company policies and procedures


7. Conduct budget reviews and report cost plans to upper management

1. Other Duties as assigned.