info@businessghana.com
Technical Manager
It Manager Jobs Information
TECHNICAL MANAGER JOB PROFILE
JOB TITLE: Technical Manager
DEPARTMENT: Technical
DUTY STATION: Greater Accra
REPORTS TO: Chief Technical Officer
CRITICAL RELATIONSHIPS: OEM Suppliers, Clients & All Staff
Overall Job Purpose
The job holder’s principal purpose is to assume responsibility for assisting and supporting the CTO to drive the company’s strategy on service offering to clients. This shall involve the design and packaging of innovative technological solutions from our club of partner OEMs (Original Equipment Manufacturers) to offer to new and existing clients. The responsibility will require interaction and collaboration with other stakeholder teams like the Sales Team and Finance Team.
The job holder works closely with the Service Delivery Controller to ensure effective delivery, monitoring, and management of the company’s technical projects and service level agreements with clients and sub-contractors. The Technical Manager is required to demonstrate high levels of initiative to lead a team of IT engineers. To succeed in the role, the job holder should have a high level of experience in leading a team of engineers and must also have experience in OEM certification and relations (minimum of 5 years). OEM certifications are critical to the business and service delivery.
Requirements / Qualifications
- Minimum of six (6) years’ experience in the IT industry with at least three (3) years in a leadership and management role.
- A minimum of a bachelor’s degree from a recognized institution with a valid certification either in Networking or Enterprise Systems (e.g., CCNA). Project Management (PMP or PRINCE2) & ITIL certification will be an added advantage.
- Excellent interpersonal and communication skills, a probing and analytical approach with the ability to pre-empt potential problems.
- Leadership and organizational abilities, experience in team development, and ability to allocate resources appropriately and carry out performance evaluation processes.
- A strong approach with a delivery bias, ensuring set deadlines are met.
- Self-motivated, team player, action- and results-oriented, with experience in working with third-party service providers.
- Understanding market trends and having a strategic mindset to grow the business and solve problems.
- Good understanding of:
- Server & desktop hardware, operating systems, network technologies, firewalls, and load balancers.
- Microsoft Windows Server, Active Directory (design, security, and administration).
- Server virtualization.
- Knowledge of messaging and collaboration systems (MS Exchange, SharePoint, Archiving, Cisco Unified Communication, ITIL).
Job Accountability, Decision Making, and Value
1. Strategy Management
The main accountability task is to ensure that the department’s strategy is executed and managed within set procedures and policies while adhering to the company’s core values. The job holder must demonstrate a good understanding of working in a structured environment and a positive attitude towards discipline.
2. Team Management
Although decision-making is based on company systems and procedures, it requires experience, technical expertise, problem-solving skills, interpersonal skills, and effective communication to achieve the right balance between service delivery to clients and the company’s commercial goals. Consequently, the Technical Manager must show leadership by challenging others to rectify biases in behavior and approach to delivery.
3. Operational Skills
A "right first time" approach to service must be applied to all areas of responsibility. This requires proper planning and effective communication with various personnel in Fairgreen, as well as client counterpart personnel.
Job Dimensions
The Job Holder has:
- Direct impact on strategy execution and reporting.
- Direct impact on project delivery and SLA agreements.
- Direct impact on payment for completed projects.
- Direct impact on company turnover and profitability.
The Job Holder must have:
- Ownership Mentality: Accountability & Responsibility – Holding yourself and others accountable and responsible.
- Building Yourself and Your Team: Continuous learning and coaching for yourself and your team.
- Bias for Action: Timely completion of projects and activities on time and in full (OTIF).
- Growth Mindset: Unrelenting focus on supporting the growth of the business.
- Timely Response: Responding to staff and management requests on time and in full (OTIF).
- Relationship Management: The role involves direct communication with various stakeholders at all levels, requiring exceptional ability to build and manage relationships and to communicate effectively using all mediums.
- Company Knowledge: Deep assimilation and understanding of the company’s process manual, policies, core values, mission, and vision.
- Respect: Treat all people with dignity and respect. Treat men and women equally. Show respect and understanding of diverse points of view. Examine own biases and behavior to avoid stereotypical responses and discrimination against any individual or group.
- Effective Communication: Ensure information is communicated to and from the top level and filtered through the appropriate channels.
Application Process
To apply for the position, please submit your resume
