OFFICER - OPERATIONS

JOB OVERVIEW

The Visa Application Centre (VAC) Operations Coordinator is responsible for facilitating the visa application process while ensuring the smooth operation of both front office and back office activities at the Visa Application Centers. This role involves managing customer service interactions, handling documentation, ensuring compliance with visa application procedures, and overseeing administrative tasks.

RESPONSIBILITIES

1. Document scrutiny and collection of applications for visa processing.

2. Handle customer/applicant queries personally or via email, telephone.

3. Handle cash and bank related transactions if assigned and ensure 100% accuracy.

4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

5. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company.

6. Maintain compliance with the standard operating procedures, manuals etc. without deviation in process.

7. Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.

8. Encourage applicants to provide feedback on services provided and their overall experience at the application center.

9. Ensure that the entire process is completed within the mandated TurnAround Time.

10. Adhere to the environmental health and safety policy/objectives and guidelines of the organization.

Requirements

1. A Minimum HND or Degree holder in any discipline.

2. 1 – 2 years of experience. Experience in Travel and Tourism or Service industry is an added advantage.

3. Basic Knowledge of Computer skills

4. Proficiency in MS office & good typing speed.

5. Adaptability and presence of mind to handle customer queries and complaints.

6. Knowledge of local language

7. Ability to Innovate and enhance procedures and methods to increase productivity & cost-effectiveness