Hotel Staff Jobs

Permanent/Full Time

3 - 5 Years

First Degree

Hospitality Jobs

Not Specified

• First Degree or diploma in Hospitality and Communications (relevant education or certifications a plus). • Previous experience in a front office or guest service role, with at least [3 years] in a supervisory capacity. • Knowledge of hotel operations, reservation systems, and property management software. • Strong leadership and team management skills. • Excellent communication, problem-solving, and customer service skills. • Attention to detail and the ability to handle multiple tasks efficiently.

2024-11-30

We are looking to hire a Front Office Supervisor who will be responsible for ensuring efficient front desk operations and delivering exceptional guest service.

This  role involves supervising the front desk staff, managing guest check-in and check-out processes, and resolving guest concerns to ensure a positive and memorable experience.

Responsibilities:

• Supervise and coordinate the activities of the front desk team, including guest service agents and concierge staff.


• Ensure smooth check-in and check-out procedures and assist with reservations.


• Provide excellent guest service, including addressing inquiries, resolving concerns, and offering assistance.


• Ensure that guest requests and special preferences are fulfilled to the best of your ability.


• Create and manage staff schedules to ensure appropriate coverage.


• Train, mentor, and provide guidance to front desk staff for professional growth.


• Monitor and manage room reservations, including arrivals, departures, and room assignments.


• Work closely with the reservations department to ensure accurate bookings.


• Oversee cash and credit card transactions at the front desk, ensuring accuracy and compliance with hotel policies.


• Prepare and balance daily revenue reports and account for any discrepancies.


• Greet and check in arriving guests, providing information about hotel amenities, policies, and local attractions.


• Expedite check-out procedures and settle guest accounts, ensuring accuracy in billing.


• Implement and enforce safety and security measures, including key control, guest confidentiality, and emergency procedures.


• Handle guest concerns and security incidents in a professional and efficient manner.


• Maintain a clean, organized, and well-presented front desk area.


• Ensure that all necessary supplies are readily available.


• Foster clear communication with other hotel departments, such as housekeeping, maintenance, and reservations.


• Participate in regular department meetings and provide relevant updates.


• Prepare and present daily reports on occupancy, revenue, and guest feedback to management.


• Contribute to departmental and management reports as needed.

Madina

Greater Accra

Ocean View Estate, Sakumono