Oversee Daily Operations:
Manage all hotel departments to ensure smooth and efficient day-to-day operations.

Guest Satisfaction:
Ensure high standards of customer service, address guest concerns promptly, and maintain a welcoming environment.

Staff Supervision & Training:
Recruit, train, supervise, and evaluate hotel staff to maintain excellent performance and professionalism.

Financial Management:
Prepare budgets, monitor expenses, manage revenue, and ensure the hotel meets its financial targets.

Policy Implementation:
Enforce hotel policies, procedures, and standards to maintain quality and consistency.

Inventory & Supplies Management:
Oversee procurement of supplies, manage inventory, and ensure all departments are adequately stocked.

Facility Maintenance:
Coordinate with maintenance teams to ensure the property, equipment, and rooms are in excellent condition.

Health & Safety Compliance:
Ensure the hotel complies with all health, safety, and sanitation regulations.

Marketing & Promotion:
Implement strategies to promote the hotel, increase bookings, and enhance the hotel’s brand reputation.

Customer Relationship Management:
Build strong relationships with clients, vendors, and partners to enhance service delivery and business growth.

Report Preparation:
Prepare and present reports on operations, finances, occupancy rates, staff performance, and other key metrics.

Problem Resolution:
Handle emergencies, guest complaints, and operational issues promptly and professionally.