Customer Services Manager Jobs

Permanent/Full Time

5 - 10 Years

First Degree

Retail Jobs

Not Specified

Bachelor's degree in Business Administration, Marketing or related field Minimum 4-6 years experience in customer service, preferably in retail At least 2-3 years in a supervisory or managerial role Strong knowledge of customer service best practices Key competencies; Strong leadership and team management skills Excellent communication and interpersonal skills Problem-solving and conflict resolution skills Customer-focused mindset Ability to work in a fast-paced retail environment

2026-03-31

Job Purpose

To oversee and manage all customer service activities within the company operations, ensuring high levels of customer satisfaction, efficient compliant resolution and consistent delivery of excellent customer experience.

Key Job Responsibilities 

Develop and implement customer service policies and procedures

Ensure a high standard of service delivery across all outlets

Monitor customer satisfaction and service quality

handle complex customer complaints and service issues

Ensure timely and efficient resolution of customer concerns

Analyze customer complaints and implement preventive measures

Supervise and support customer service officers and frontline staff

Provide coaching and training on customer service standards

Monitor staff performance and ensure adherence to company policies 

Identify opportunities to improve customer experience in stores

Work closely with shop managers to address service gaps

Prepare regular reports on customer service performance and trends

Track customer feedback, complaints, and service metrics

Provide recommendations to management for service improvement 

Implement initiatives to enhance customer loyalty and satisfaction

North Industrial Area

Greater Accra

2nd palace link road