Customer Services Assistant Jobs

Permanent/Full Time

1 - 3 Years

First Degree

Finance Jobs

GH¢3,000.00 - GH¢4,000.00

• A minimum of a high school diploma or equivalent. • Bachelor’s degree in Business Administration, Communications, or a related field is a plus.

2025-01-10

A Customer Service Representative serves as the first point of contact for customers, addressing inquiries, resolving complaints, and providing support to ensure customer satisfaction. The role involves communication through various channels such as phone, email, chat, and in-person interactions.

Key Responsibilities:

1. Customer Interaction:
   
   
   • Respond to customer inquiries promptly and professionally.
   
   
   • Provide detailed information about products, services, or company policies.
   
   
   
   


2. Issue Resolution:
   
   
   
   • Address and resolve customer complaints or concerns effectively.
   
   
   • Escalate unresolved issues to the appropriate department or supervisor.
   
   
   
   


3. Sales Support:
   
   
   
   • Assist customers in placing orders or processing refunds.
   
   
   • Recommend products or services based on customer needs.
   
   
   
   


4. Documentation:
   
   
   
   • Maintain accurate records of customer interactions and transactions.
   
   
   • Update customer accounts with relevant information.
   
   
   
   


5. Feedback Collection:
   
   
   
   • Gather customer feedback to improve service delivery.
   
   
   • Suggest process improvements based on recurring customer issues.
   
   
   
   


6. Policy Adherence:
   
   
   
   • Follow company guidelines, protocols, and privacy standards.
   
   
   
   

Accra Central

Greater Accra

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