Customer Services Assistant Jobs

Temporary/Contract/Project

3 - 5 Years

First Degree

Retail Jobs

Not Specified

• Degree in Engineering / IT / Mathematics /Accounting, Economics or Finance or HND with at least 2 years of work experience with related discipline. • At least 3 years’ experience in the Back Office of a Mobile Money Company or a related discipline. • Excellent computer knowledge (especially in Excel, data analysis and Power point).

2025-02-07

A Reputable Multinational Company

JOB PURPOSE:

The successful applicant shall execute a holistic second line support to the Contact Centre, for the benefit of the Organization’s mobile money customers, both internal and external. He /She shall ensure the setup of mobile money organizations, agents, and merchants. The role reports to the Cash Operations Manager.

ROLE SPECIFIC REQUIREMENTS:

• Follows up on all issues received to closure.


• Acts as a Point of Contact for mobile financial services issues in relation to queries, resolutions, and escalations from stakeholders.


• Scrutinizes data reports and gives appropriate feedback to the team and Line Manager.


• Acts to solve and escalate where necessary, discovered problems/issues in line with set processes and procedures.


• Provides accurate and up-to-date information on a regular basis to keep team and Line Manager informed of any problems.


• Supports stakeholders in Consumer education /mobile money Agents Forums, PR events aimed at increasing agents and customer education, conferences, and Expos.

PERSON SPECIFIC REQUIREMENTS:

• Strong communication and decision-making skills – ability to balance conflicting interests.


• Strong organizational skills and ability to prioritize workload.


• Possess a high degree of initiative, drive, confidence, and ability to enjoy a fast-paced work environment.


• Professional, flexible, and team-oriented.

East Legon

Greater Accra

No. 99 Boundary Road, East Legon