Customer Service Lead
Customer Services Administrator Jobs Information
Job Category
Customer Services Administrator Jobs
Job Type
Permanent/Full Time
Working Experience
3 - 5 Years
Education Level
First Degree
Industry
IT Jobs
Salary Range
GH¢1,000.00 - GH¢2,000.00
Qualifications
Bachelor's degree in a related field or equivalent experience
- 3+ years of customer service experience
• Proven experience in leading customer service teams
• Excellent communication, organizational, and problem-solving skills
• Able to work in a fast-paced environment
• Proficiency in Microsoft Office Suite.
• Detail and action-oriented individual with an owners' mindset
• Comfortable working as an individual contributor in a fast-paced, dynamic, high-energy environment
• Leadership ability to work across multiple operational and administrative departments to accomplish the objectives of the organization
• A high level of professional and personal integrity
Application Deadline
2024-03-01
Description
Lead and manage a team of customer service representatives
Monitor customer service representative performance and provide feedback
Develop customer service policies and procedures
Handle customer inquiries, complaints, and comments
Ensure customers' issues are resolved in a timely manner
Monitor customer satisfaction levels
Develop customer service initiatives to improve customer satisfaction
Provide customer service training to new and existing employees
Location Information
Location
East Legon
Region
Greater Accra
Street Address
Kojo Thompson Road