Ghana Institute of Customer Service (GICS) is a professional body with a core mandate of developing effective human resource through training. We provide the stimulus for the development of competent and more qualified human resource that will enable companies, institutions and organization in both the public and private sector offer a more efficient and competitive service to meet modern day sophisticated demands and satisfaction of customers.

GICS is a registered and recognized institution that provides effective human resource development training and quality consultancy services. We have enjoyed immaculate success in training graduates, professionals and several staffs of companies for the past years.

We have made a mark of growth for several corporate organization and institutions that desire to advance in customer service knowledge and practice. Our research and consulting departments gives us the advantage of knowing the real public expectations and most challenges corporate organizations are faced with.

Our Services Training: GICS provide corporate training for staffs of companies, sandwich programs for professionals and a diploma program for continuous students. GICS has the capacity to train any number of employees in its well-equipped lecture rooms.

We can also bring the training to your own facility to keep your team intact i.e. saving your staff time away from the office, transportation costs etc.

We have partnership with several corporate event venue outfits and hotels in the case of alternative venues such as conference centers or standard facilities. Research: We take our time to conduct careful studies into Customer Service through the web, digging deep and through standard research methods to come out with world standard information and facts. Consulting: We offer professional consultancy solutions in the areas of Customer service, Marketing, Business and Leadership. We also offer services like report, speech, proposal and business plan writing.

Our Training Programmes Our programs are generally developed from industry standard curricula that offers career differentiation and professional recognition. We are able to customize these programs to meet specific needs of today’s executives and professionals so that they can react to current organizational issues.

Our programs are embedded with practical and professional advancement sessions. Executive Professional Certificate(EPC) : 6Weeks Customer Care: (Fundamentals) Introduction to Customer service, Effective Communications, Customer Relationship Mgt., Corporate Courtesy, Etiquette and Ethics Languages: English, French, Spanish, Chinese (Level 1-Proficiency) Customer Service Intelligence & Security: Introduction to customer service, Customer Phycology, Information gathering, Intelligence gathering, Security in a corporate environment Executive Professional Certificate(EPC): 12Weeks Corporate Frontline Management: Customer Service, Advance Communications, Customer Relationship Management, Corporate Courtesy, Etiquette and Ethics, Appearance and Personality Management, Office Management, Records & Information Mgt., Office Practices Banking (Cashier/Teller Management: Introduction to Customer Service, Effective Communications, Customer Relationship Management, Corporate Courtesy, Etiquette and Ethics, Introduction to Cashiering & Tellering, Cashier, Composition of A Cheque, Endorsements, Procedures for Receiving Cash, Security Call Center Management: Customer Service, Advance Communications, Customer Relationship Management, Corporate Courtesy, Etiquette and Ethics, Appearance and Personality Management, Introduction to Call center, Customer service code of conducts & Ethics, Call Center Operations and Techniques.

Sales & Marketing Management: Customer Service, Advance Communications, Customer Relationship Management, Corporate Courtesy, Etiquette and Ethics, Appearance and Personality Management… Languages English, French, Spanish, China (Level 2-Intermediate) Executive Professional Certificate(EPC): 24Weeks Customer service Administration: Customer Service, Advance Communications, Customer Relationship Management, Corporate Courtesy, Etiquette and Ethics, Appearance and Personality Management, Administration, Customer Psychology, Team Building and Management, Effective Time management, Presentation & Negotiation skills, General management Languages English, French, Spanish, China (Level 3-Advance) ADMISSION REQUIREMENTS Holders of any of the following qualifications are eligible to apply. WASSCE Senior High School Certificate holders are required to satisfy the following basic requirements. Credits in three (3) core subjects, including Core Mathematics and Core English, plus three (3) Passes in the Electives (with an aggregate of not more than 24), OR three (3) passes in RSA (Stage 3).

Other qualifications Six (6) Credits in GCE ‘O’ Level, including English Language and Mathematics or Accounting. Plus ‘A’ Levels with Passes in three (3) subjects, two (2) of which should not be below grade ‘D’. Professional Qualifications HND, ACCA, DBS, Diploma, Stenographer, Typist grade 1-3, NACVET, ICA (GH), are eligible for admission Degree Holders Graduates with recognized degree are eligible for admission.

Matured Candidates Candidates must be at least 25years old. Mature students must have a PASS MARK of 50% of Route-In-Test organized by GICS.

Foreign Applicants Foreign applicants who hold qualifications equivalent to those previously listed are eligible for admission. Evidence of command of English Language is required.

MODE OF APPLICATION Applicants are required to complete and submit application forms obtainable at the Institute at a fee and returned to the Registrar at a designated time. Lecture Days: Monday to Sunday Time: Morning, Afternoon and evening sessions.

Weekend lectures are available. Private/One-On-One Lectures: Lectures can be arranged for applicants with irregular day and time schedules.

(Terms and conditions apply) Private/Home Tuition: We offer home tuition only by request of applicant who have busy time schedule or are incapacitated. (Terms and conditions apply) Contact Location: Center of Excellence, Kasapreko Junction, Cocacola Roundabout, Spintex Road Address: P.

O. Box TN1243 TN Estates, Accra-Ghana Email: gicsghana@gmail.com / info@gicsghana.org Website: www.gicsghana.org Contact: +233244773003, +233264773003 .