First National Bank Ghana has launched the 2025 Customer Service Week under the theme “A decade of help, a future of more…Mission: Possible”, reaffirming its commitment to delivering exceptional services and empowering customers to achieve even their most ambitious financial goals. 

Coinciding with the bank’s 10th anniversary in Ghana, this year’s celebration carries a deeper significance. A decade of growth, innovation, and customer dedication has shaped First National Bank into one of the most trusted financial partners in Ghana.

“After a decade of support, we are making a bold statement,” says Sylvia Inkoom, the Executive Director of First National Bank. “We’re assuring our customers of a future of more. Our mission is clear: to make the impossible possible for individuals, families, and businesses alike.”

As October marks the global celebration of Customer Service, the bank is using the entire month to spotlight the people and principles that drive its customer-first culture. Connecting with the theme “Mission: Possible,” First National Bank is paying tribute to its frontline team, the true service heroes, whose passion and dedication turn customer aspirations into achievable realities.

“This theme is more than a campaign,” Madam Inkoom says. “It’s a powerful reminder of the impact we make every day. Our people are the bridge between challenges and solutions, between dreams and achievements.”

This year has presented its own set of challenges, both for the bank and its valued customers, particularly during the rollout of a major platform upgrade. Speaking on the platform rollout and subsequent challenges, the Executive Director pointed out that while the transition brought temporary disruptions, it also laid the foundation for a more advanced, secure, and customer-friendly banking experience. 

The bank acknowledges the patience shown by its customers and remains deeply grateful for their continued trust, she says. “With the platform now stabilised, both the bank and its customers are poised to move forward stronger, more connected, and more empowered than ever before”.

Looking ahead, the bank is more determined than ever to go further for its customers. 

“As the celebrations continue, First National Bank invites all customers to join in the excitement and experience firsthand what it means to bank with a partner whose mission has been and will always remain centred on you,” Madam Inkoom says. “We will be offering a series of memorable experiences across our branches designed to connect with you more meaningfully, better understand your needs more intuitively and support you to achieve the things that truly matter to you”.