Fidelity Bank, Ghana's largest privately-owned indigenous bank, has honoured its agents for their exceptional contributions to the bank’s agency banking network.

A release from the bank said the agents also played a pivotal role in expanding agency banking, a cornerstone of Fidelity Bank’s mission to provide banking services to the unbanked and underbanked.

“Starting with just 24 agents in 2014, the first of its kind in Ghana, the network has grown exponentially, expanding to over 9,000 agents across every corner of the country.

In October alone, the bank saw over GHC2 billion in deposits through its agent network and transactions valued at over GH?20 billion since the start of 2024. 

In terms of transaction counts, the agents have also contributed over 2 million during the same period. This remarkable growth affirms Fidelity Bank’s position as the market leader in Agency Banking,” the release added.

Winners

The categories included Best Attendant, Best Territory Agents, Outstanding Long-Service Agent, and the coveted National Award.

At the national level, Brillin Top Enterprise from Nkawkaw, Eastern Region, was the Overall Best Agent for 2024.

S-Duah Enterprise from Kumasi secured the second place while Khofhay Ventures from Berekum earned the third-place spot.

Strides

Deputy Managing Director for Wholesale Banking, Kwabena Boateng, reflected on the remarkable strides made in financial inclusion over the past decade, saying, “In the past, millions of Ghanaians were excluded from financial services.”

He said through the remarkable dedication of the bank’s agents, it has brought banking into homes, workplaces and communities.

Mr Boateng praised the agents for their commitment to bridging the financial gap, especially in remote and underserved areas, helping Ghanaians access vital banking services with ease.

Director of Channels and Sales, Godfred Attafuah, also praised the success of agency banking, highlighting its positive impact on employment and income generation.

He noted that many agents now benefited from commission-based earnings, providing jobs to countless individuals across the country.

He further assured agents that Fidelity Bank remains committed to prioritising their needs and fostering stronger collaborations for the future.

Head of Agency Banking at Fidelity Bank, Dr David Okyere, highlighted the bank’s innovative initiatives designed to enhance both agent and customer experiences.

“We are introducing groundbreaking programmes, such as the Cash Advance programme for agents, optimised collections processes, alternative withdrawal service channels at agent points and an upgraded Smart Account opening system,” he said.

Dr Okyere emphasised the bank’s commitment to continuously improve its services to ensure the success of its agents and the satisfaction of its customers.