MTN Multi-Caller service is a bulk voice calling service that carries a recorded message to the listener through voice calls. It is also known as the voice SMS service. It is a smarter, faster, better, stronger means of communication or advertisement that comes at a cheaper cost to the company or group.

MTN Multi-caller service calls hundreds of people at a time and plays a personalized message as a voice call.  A short pre-recorded message is sent to the recipients in any language of your choice. The message can be a public announcement, an event notification or business promotion. Your pre-recorded message has to be 4 minutes long or less. Its primary aim is to enable the organization to communicate with their customers by calling their Mobile numbers anywhere in Ghana with a pre-recorded voice message through a fully automated online system.

Benefits

  • No set up fee, no subscription fee, just a voice recording then you are good to go

  •Warm and personalized technology, Message can be done in any language of choice     (multiple languages available)

• Send messages directly to your target audience.


• Customer has option to top up airtime /data on other bundles for additional services when exhausted e. Data, Voice


• Improve your response rates using voice messaging as a substitute for, or a supplement to, your traditional customer contact methods


• Cost-effectively increase revenue, enhance customer service and retention, and secure payments in a more timely fashion


• Increase agent productivity by automating routine tasks, freeing agents to spend time talking to valued customer

 Service Features

•Media format for voice files should be vox media file compatible.

• Length of call should be a maximum of 4mins per call

•Customers are charged per campaign schedule and the total numbers presented for the campaign. Available target number ranges per campaign include.

To sign up for this service or for more information, send an email to mtnbusiness@mtn.com.gh or call 0244-308-111 or Toll free 18111 (MTN users only)