A hi-tech monitoring and evaluation process has been put in place to assess complaints and reports from the media, the public and other sectors of society, with the ability to take down fake news items on a range of platforms and submit cases to the SAPS for investigation and prosecution.

This solution is a unique collaboration between the Department, the Government Communication & Information System, Media Monitoring Africa and the CovidComms volunteer communication network. It forms part of the work of a special Ministerial Task Team established by the Department of Communications & Digital Technologies, which also includes representatives from ICASA, Film & Publications Board, ZADna, mobile phone companies and other key players in the ICT sector, including platform owners.

Once fake news items or social media posts have been identified, platform owners are notified to bring down the posts.  Electronic Communications Services Licensees, including over-the-top media service providers and internet service providers that are in the service of providing  linear and non-linear services, will then have the responsibility to remove fake news from their platforms with immediate effect.

The following facilities have been set up for people to send their complaints:

Complaints can be channeled through the Real411 website: real411.org

Or the Whatsapp line 067 966 4015

“We are stepping up our campaign against digital misinformation, particularly in relation to Covid-19 and related actions such as the national lockdown,” said Acting Minister of Communications Jackson Mthembu.

“We also need to remind South Africans that spreading fake news or disinformation about Covid-19 is a punishable offence. Arrests have already been made, and they will continue if people persist in spreading fake news,” Mthembu added.

Issued by: 
Department of CommunicationsDistributed by APO Group on behalf of South African Government.