Tamale Teaching Hospital establishes 24-hour Customer Care Desk

Tamale Teaching Hospital (TTH) has established a 24-hour Customer Care Desk to promptly attend to issues of customers and build a positive reputation for the facility.

It is also to foster collaboration, teamwork and unity amongst hospital staff and clients, and enhance communication, service delivery, and overall performance at the facility.

Dr Abubakari Bawah Abdulai, Chief Executive Officer, TTH, speaking during the launch in Tamale, said it would strengthen feedback, responsiveness and efficient services.

He said Management of TTH had taken steps to build a strong customer care system including training in leadership, communication and customer care for every cadre of staff, adding “But no system can be successful without personal commitment from each of us. Respect, empathy and professionalism must guide our daily practice.”

He said the supply of cleaning materials had improved to ensure sanitation and hygiene at the facility, adding that collaboration had been strengthened with the Ghana Water Company Limited to improve water availability at the hospital.

He said oxygen ports across various wards and emergency units had been significantly increased to enhance safety, emergency response and quality of clinical care delivery.

Dr Abdulai highlighted progress made in strengthening clinical infrastructure and supplies, saying the hospital had received medical equipment and consumables over the past months including anaesthesia machines, ventilators and other essential supplies, which had been deployed to the respective units and departments for immediate use.

He said the number of beds at the emergency department has increased, helping to reduce persistent “no-bed syndrome” and improving patient flow and emergency care.

Dr Abdulai entreated all employees to exhibit a high level of discipline in their work, assuring them that the Governing Board and Management remained committed to improving working conditions, investing in the system and recognizing outstanding performance.