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Vivo Energy Ghana PLC, the Shell licensee has reaffirmed its commitment to operational excellence, customer-centricity and strategic partnerships following a successful Retail Conference and Awards ceremony at the Alisa Hotel, Accra.
Held under the theme "Bigger, Bolder, Better Together," the conference brought together retailers from across the country, the company's leadership and employees to reflect on the successes of the past year, strengthen collaboration, celebrate outstanding achievements, share best practices and align on the strategic priorities that will shape the future of the company’s retail business.
Delivering the keynote address, Managing Director of Vivo Energy Ghana, Mr. Christian Li, commended retailers and employees for their resilience, commitment and pursuit of excellence despite an increasingly dynamic and volatile business environment.
"Our retailers are ambassadors of the Shell brand and the driving force behind the exceptional experiences we deliver to our customers every day. As we look ahead, let us continue to strengthen our safety culture, invest in our people, elevate our standards, embrace innovation, and unlock opportunities beyond fuel to position Shell mobility in the heart and minds of our customers and stakeholders," he said.
A key highlight of the event was the prestigious Retail Awards Ceremony, which recognised individuals and retailers whose outstanding performance, leadership and commitment to operational excellence have set new benchmarks across Vivo Energy Ghana's Retail network.
The top honours included:
The conference also featured comprehensive presentations on the business's half-year performance, highlighting key achievements, growth opportunities and future-focused priorities for the second half of the year. Participants also engaged in interactive discussions and an open forum that encouraged meaningful dialogue on strengthening operational performance, enhancing customer experience and driving sustainable growth across the retail network.
Beyond the top honours, several retailers, Territory Managers and site teams were recognised for exceptional achievements across key performance areas, underscoring the depth of talent and dedication that continues to drive the success of our retail business across the country.
Bringing the conference to a close, Retail Manager Yves-Roland Campaore called on retailers and employees to build on the strong momentum of the first half of the year by maintaining their focus on business growth, delivering exceptional customer experiences and upholding the highest standards of operational excellence. He encouraged the company’s retail network to continue working collaboratively to achieve even greater success in the months ahead.
The conference reinforced Vivo Energy Ghana's commitment to its vision to become the leading and most respected energy business in Africa and beyond by investing in strong partnerships, recognising excellence and fostering a culture of continuous improvement.
Guided by its core values of Safety, Excellence, Caring, Respect and Integrity, Vivo Energy Ghana continues to set the leading standard for operational excellence in Ghana's downstream petroleum sector while delivering innovative energy solutions that create lasting value for customers, partners and communities.
A group picture of participants at the Vivo Energy Ghana Retail Conference and Awards
Presentation of Award to the Country Retailer of the Year, Michael John-Delase (right) by the Managing Director of Vivo Energy Ghana PLC
