She made the remarks at the recent GSMA Digital Africa Summit in Accra, where governments, regulators, and industry leaders gathered to discuss the future of connectivity on the continent.

Reflecting on the summit, Morafo noted that while mobile operators have made significant progress in expanding connectivity, the expectations from stakeholders, especially young people, are growing.

“Connectivity alone is just the foundation. What is expected of mobile operators is not only to connect people but to ensure that services are affordable, reliable, and accessible to all,” she said.

Highlighting the burden of high energy costs, Morafo a big part of MTN’s operating expenses currently go into power, an unsustainable trend that threatens the cost of delivering services. She urged policymakers and stakeholders to prioritize reliable power solutions to strengthen the broader digital ecosystem.

She further emphasized the need for trust and responsible leadership, noting that sustainable digital adoption cannot happen unless users feel safe online.

“Trust is a prerequisite to connectivity. People must trust our services and feel safe using the products and platforms we provide,” she said.

Morafo cited MTN’s “Let Children Be Children” program, which addresses the growing risks faced by young people online, including cyberbullying and harassment. She noted that such initiatives are not just corporate social responsibility projects but critical investments in the sustainability of the digital industry.

The GSMA Digital Africa Summit brought together senior government officials, regulators, and private sector leaders to deliberate on the policies and partnerships needed to accelerate digital inclusion across Africa. Discussions focused on affordability of services, the rising cost of powering digital infrastructure, and building trust in technology.

Nompilo Morafo, Minister of Communication, Digital Technology & Innovations, MTN CEO and MTN Chief Corporate Services and Sustainability Officer

Nompilo Morafo with fellow guest speakers on the panel at the GSMA Africa Summit