According to Robert van Breukelen, CEO of Itemate Solutions, this comes as mobile financial services in Africa have grown with around 435 million (9% YoY rise) active mobile money accounts by the end of 2023. “Larger, more established telcos are shifting their focus to larger markets, diversifying into mobile financial services such as banking, loans, remittance, insurance, and mobile money. This creates a golden opportunity for emerging telcos to expand their footprint, and make a real contribution to digital transformation and local GDP in their respective regions. 

argeting underserved rural markets

Larger telcos tend to focus on the digitally savvy, corporate and high-end customers in densely populated areas, providing an opportunity for emerging telcos to target lower-end market segments in rural areas, including prepaid customers with feature phones. In Sub-Saharan Africa, approximately 66% of mobile connections are prepaid, and feature phones account for nearly half of all mobile devices. 

But emerging telcos face challenges such as brand loyalty and infrastructure costs, according to van Breukelen. Many of the most recognised brands in Africa are telcos: MTN ranks 2nd and Safaricom/Mpesa ranks 4th in the 2023 Most Admired African brands report. “This underscores the difficulty of entering a market where customer loyalty is strong,” says van Breukelen. “The high costs associated with rolling out 5G networks present a significant barrier as well.”

Government support and regulatory advantages

However, not all is lost and van Breukelen says that increasingly, Government interventions are also playing a crucial role in bolstering emerging telcos. “Governments might have a stake in the telco or offer preferential pricing and regulatory support to promote digital development and inclusion which can be used to help smaller players grow their market share,” he says.

Meeting the needs of a diverse customer

Africa, and particularly Africa’s smaller emerging markets such as Rwanda and Ethiopia are home to a diverse customer base, ranging from 5G-enabled metros to sparsely populated rural areas. “Improving internet access in rural areas and expanding mobile use cases that cater to the needs of a diverse population is key,” says van Breukelen, “but this starts with collecting and drawing on rich customer data that will inform the telco where they need to personalise their services to better meet the demand.”

“Emerging telecommunications companies are uniquely positioned to understand and cater to their diverse customer bases. Their agility and customer-centric approach enable them to swiftly adapt to changing market demands and deliver tailored solutions,” says van Breukelen. As they continue to evolve and embrace cutting-edge technologies, emerging telcos are poised to not only meet but exceed the expectations of their customers, driving growth and fostering a more connected and inclusive future.

Distributed by African Media Agency (AMA) on behalf of Itemate Solutions.

For more information about Itemate Solutions, please visit www.itemate.com

About Itemate Solution

Itemate Solutions is a leading provider of customised digital solutions and software platforms, serving clients across ten countries in Africa and the Middle East for over 18 years. With a track record of helping telco operators such as MTN solve business problems throughout the African continent, the company offers a constantly-evolving technology stack that helps telcos stay abreast of operational challenges while driving lasting business value.  

Itemate’s mission is to provide reliable and cutting-edge digital solutions that increase our clients’ customer base profitably.