Fidelity Bank, Ghana’s largest privately-owned indigenous bank, has been named the Best Regional Bank - West Africa at the prestigious African Banker Awards ceremony held during the meeting of the African Development Bank at the Kempinski Hotel in Accra. The African Banker Awards is the biggest annual recognition event for banks in Africa. It is designed to recognize and reward institutions and individuals shaping the growth of Africa’s banking and finance sector.
This year, Fidelity Bank emerged as the best bank in the West African sub region by dint of the impressive market-leading strides it has made in inclusive banking. The Bank has over the years perfected a variety of innovative product offerings that have succeeded in absorbing hitherto marginalized customers from the unbanked and under-banked segments into the formal banking sector. With the aid of digital technology, and the inception of its multiple award-winning agency banking model, Fidelity Bank has brought convenient banking to the doorsteps of Ghanaians from all walks of life. These strong credentials coupled with robust financials, top-notch customer experience, firm corporate governance systems, and best-in-class security measures accounted for the Bank’s emergence as the Best Regional Bank in West Africa.
Commenting on the awards, the Managing Director of Fidelity Bank, Julian Opuni stated: "I would like to express my gratitude to the African Banker Awards for honouring the Bank with this prestigious award. I believe it is a testament to our unflinching commitment to the provision of excellent banking services for our customers. It is particularly remarkable that this recognition comes at a time when we are celebrating the 15th Anniversary of Fidelity Bank. This award tells us that we are indeed on the right path, and encourages us to do more.”
“As the only indigenous Bank to receive an award during the event, we recognize the role of our loyal customers and our dedicated staff in the numerous successes we have chalked. This award signifies a new win borne out of the collaborative efforts by stakeholders, staff, and customers of the Bank. We wish to assure our customers of our continuous commitment to make their interests our priority while delivering innovative products and services to meet their changing needs.” He added.
In a relatively short period of 15 years since its inception, Fidelity Bank has grown to become one of the most respected and revered continental banking brands. The Bank's outstanding leadership in the banking space has been demonstrated by its innovative programs such as the Fidelity Young Entrepreneurs Fund and its partnership with the Netherlands Enterprise Agency to introduce the Orange Corners Innovation Fund; all of which provide capacity building and funding to youth-led businesses.
The Bank's sterling record in the digital space is unparalleled as it has established innovative digital products and services ranging from its upgraded mobile banking app, USSD platforms and Kukua, its WhatsApp Banking Assistant to enhance customer experience and drive financial inclusion.