The Cyber Security Authority (CSA) has advised that people should verify all parcel delivery and clearance messages with courier companies before making any payments, following a rise in fraudulent parcel delivery and clearance scams during the festive season.

In a public alert issued on Tuesday [December 30, 2025], the CSA urged the public to treat unsolicited messages with caution, especially those containing links, and to avoid paying for parcels they are not expecting or did not personally order

“Verify delivery claims directly with the courier company using official websites or contact numbers, not links provided in messages,” the authority said.

The CSA said it had observed an increase in fraudulent parcel delivery and clearance scams, particularly as the volume of online shopping and courier deliveries rises during the festive period.

Fraudsters often impersonate courier or logistics companies, including Ghana Post Company Limited. They send messages claiming parcels cannot be delivered due to address issues or that shipments require immediate payment for clearance.

The messages contain links that redirect recipients to fake websites resembling legitimate courier platforms. Victims are prompted to update delivery details, confirm addresses, or complete payments, allowing fraudsters to collect personal information, including names, phone numbers, addresses, and banking or mobile money details.

The authority warned that fraudsters use urgency tactics, claiming parcels may be returned, discarded, or that delivery charges will rise if payment is delayed.

The CSA advised the public to remain cautious, avoid sharing personal or financial information on unverified websites, and report suspected scams immediately.

The authority said it is working with law enforcement agencies, courier companies, and telecommunications operators to identify and disrupt these schemes and hold perpetrators accountable.